Updated Complaint Notice Takes Effect July 1, 2023

The Texas Department of Insurance (TDI) has adopted amendments to certain contact information found in Title 28, Texas Administrative Code (TAC). Amendments include changes to TDI’s mailing addresses, email addresses, and web addresses. Other non-substantive changes, such as replacing the word “font” with “type”, are included in the adoption order. These changes were effective July 1, 2023, and must be implemented no later than September 1, 2023.

The updated complaint notice can be found as an attachment to the rule (28 TAC §1.601) on the Texas Register website. It can also be viewed or downloaded from the TDI Policy Disclosures page on the SLTX website.

The “Complaint Notice” (per 28 TAC §1.601) has been updated to reflect the following changes to the TDI Mailing Address:

• Consumer Protection, MC: CO-CP, Texas Department of Insurance, P.O. Box 12030, Austin, TX 78711-2030.

Please contact the SLTX Tech Support team by phone at (800) 681-5848 (option 1) or by email with any additional questions.