SMART Focus Group Update

SLTX recently conducted numerous focus group sessions that gave external user stakeholders the opportunity to provide feedback to the SMART system design and development teams. Interested external users were categorized into 4 types of user groups to provide insight on the broker landing page, conducting basic entries, and most importantly a refreshed “correction process”. Over a 4-day period, 81% of interested external users participated in one of twelve sessions hosted by SLTX.

The sessions proved to be productive with users providing feedback on user experience, processes, and updated workflows. The design and development teams noted several minor improvements which will enrich the overall manual entry process (e.g., warning the user if a submission appears to be a late filing) to ensure users will review and double-check entries.

Overall, stakeholders greatly appreciated the process improvements SLTX presented including enhanced search, export capabilities, and an updated correction process. User feedback from these groups include, “Solved about 95% of the angst from filings”, and “Will greatly reduce need for training since issues are addressed with expanded guidance and context”. The design team can break-down feedback requests and prioritize them before handing off to the development team to prepare specific requirements for each improvement. Each advancement may be incorporated into the existing External Filing development tasks or held as enhancements appropriate to the core functionality delivery.

Note that all current EFS processes and procedures will continue to be available and both systems will remain functional and work concurrently until the entire suite of features in SMART are fully delivered throughout 2022. With each new release or significant deployment, additional notifications will be sent to existing users of SLTX’s Electronic Filing System (EFS). These notifications may also be found directly on our website under News>Procedural Updates.

Please contact the SLTX Tech Support team by email or phone at (512) 531-1880 or (800) 681-5848 with any questions.

The screen shown represents the Broker Landing Page which users will see once logged into SMART. Here users are able to access features utilizing the left side navigation panel. Click here to view additional focus group progress and content.