Procedural Updates

SLTX does not automatically apply open credit balances to any balance due.

If there is a balance due that includes one or more credits, you must contact SLTX’s Accounting department to request that the credit(s) be applied. Once that is complete, you will be able to pay your net amount due.

If there is a credit balance with no balance due, you must contact SLTX’s accounting department to request a refund check be issued.  Once issued, the check will be mailed to the address on file for the corresponding agency.

To contact SLTX’s Accounting Department, you may use SLTX’s “Contact Accounting” form. Please be certain to include your surplus lines license number with your request.

As a reminder, SLTX accepts payments via credit card or Automated Clearing House (ACH) through its Electronic Filing System (EFS). Once logged in to EFS, the “Pay Invoices” button will be visible on the left navigation menu. The payment portal will then open a new, secure tab in the browser. For step-by-step instructions, SLTX has created a how-to guide on the online invoice payment process. This guide is located on the SLTX Broker Forms page of the SLTX website.

The Surplus Lines Stamping Office of Texas (SLTX) is pleased to announce upcoming updates to numerous coverage and class codes.  After significant analysis, changes were necessary to provide online filing users with a code selection the more accurately coincides with current industry language and products; with the goal to make the code selection a more obvious choice that more clearly matches policy documentation. The following SLTX Coverage and/ or Class codes have been added or have had updates to their description.  All other existing coverages and classifications remain unchanged unless specifically noted below.

SLTX will provide additional online learning materials, as necessary. SLTX tech support is currently working with automated filers to ensure their product code mappings are updated appropriately.

Primarily, these new codes will be available to use beginning January 1^st, 2021.

If you need assistance with the new coverage/ class codes, or you would like to schedule an individual training based on your agency’s lines of business, please contact the SLTX Tech Support team directly by email or phone at (800) 681-5848 (option 2).

The stamping office is here to provide aid and excellent customer service to all in our industry. If there are any questions or concerns, please utilize our  “Submit your Questions” page on our website.